Privacy Policy
Last updated: Sept 2026
Who we are
Extreme Cases (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. We collect and use personal data to provide our products, services and support in accordance with applicable UK data protection legislation.
What data we collect:
We may collect and process the following information:
- Name and job title
- Company name
- Contact details including email address, telephone number and postal address
- Information relating to enquiries, quotations, orders and projects
- Marketing preferences
- Technical information such as IP address, browser type, operating system and website usage data collected through cookies and analytics tools
- Any other information you voluntarily provide to us
We process personal data in accordance with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- The Privacy and Electronic Communications Regulations (PECR)
Data Controller: Extreme Cases
Contact email: info@extreme-cases.com
How we collect your data:
We collect information when you:
- Complete forms on our website
- Contact us by phone, email or online enquiry
- Request quotations or product information
- Place an order with us
- Subscribe to marketing communications
- Browse our website
We use your data to:
- Respond to enquiries and provide quotations
- Manufacture, supply and support our products and services
- Manage customer accounts, orders and payments
- Provide customer service and technical support
- Send marketing communications where consent has been provided
- Improve our website, products and services
- Comply with legal and regulatory obligations
Lawful basis for processing:
We process personal data under the following lawful bases:
- Contract – where processing is necessary to fulfil an order or provide requested services
- Legitimate Interests – to manage and grow our business and provide customer support
- Consent – for marketing communications and non-essential cookies
- Legal Obligation – where we are required to process information by law
Who we share your data with:
We may share your information with:
- Suppliers and delivery partners involved in fulfilling orders
- Professional advisers including accountants, insurers and legal advisers
- Trusted third-party service providers such as website hosting, CRM, email and analytics providers
- Government authorities, regulators or law enforcement agencies where required by law
We do not sell personal data to third parties.
Cookies and analytics
We use cookies and analytics tools to understand how visitors use our website and to improve website performance and user experience.
Non-essential cookies are only used with your consent.
International data transfers
Some of our service providers may process data outside of the United Kingdom. Where this occurs, appropriate safeguards are implemented to ensure your personal data remains protected.
Our website is intended for adults and business users only.
How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
Retention periods may vary depending on the nature of the enquiry, order or contractual relationship.
Your rights
You have the right to:
- Be informed about how your data is used
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Restrict or object to processing
- Request transfer of your data where applicable
- Withdraw consent at any time where processing relies on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
info@extreme-cases.com
Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO) via www.ico.org.uk.
